REFUND, RETURNS & CANCELLATION POLICY
Effective Date: 04/05/2026
At Saffron & Silk, we stand behind the quality and craftsmanship of our handmade products. Each piece is created by artisans, and slight variations in color, texture, pattern, and size are natural and part of the product’s uniqueness.
Returns
We accept returns within 14 days of delivery, subject to the conditions below. To be eligible for a return:
- The item must be unused and in its original condition
- The item must include its original packaging
- Proof of purchase is required
- The return must be approved in advance by Saffron & Silk
Non-Returnable Items
- Custom or made-to-order items
- Personalized products
- Final sale or clearance items
- Gift cards
Handmade Product Disclaimer
Due to the handmade nature of our products:
- Slight irregularities
- Natural dye variations
- Minor size differences
- Variations in color appearance due to screen settings or lighting
These are expected and are not considered defects.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 5 days of delivery at: info@saffron-silk.com
Please include:
Your order number
A description of the issue
Photos of the item and packaging
We will review the issue and may offer a replacement, store credit, or refund where appropriate.
Return Process
- Email us to request return approval
- Receive return instructions
- Ship the item back according to the instructions provided
Unauthorized returns may not be accepted.
Return Shipping
- If a return is not due to our error or a damaged/incorrect item, the customer is responsible for return shipping costs, customs duties, fees, and any other return-related charges.
- We recommend using insured and trackable shipping for all returns.
Refunds
- Refunds are issued after the returned item has been inspected
- Processing time is typically 5–10 business days
- Refunds will be issued to the original payment method
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellation
Orders may be canceled only if they have not yet been processed or shipped.
SHIPPING POLICY
Effective Date: 04/05/2026
Processing Time
Orders are typically processed within 10–20 business days. Some items may take longer due to international shipping and unexpected customs delays.
Shipping Locations
- The United States
- Select international destinations
Shipping Costs
Shipping costs are calculated at checkout or charged at a flat rate, where applicable.
International orders may be subject to:
- Duties
- Taxes
- Import fees
These charges are the responsibility of the customer unless otherwise stated.
Delivery Time
- Delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather, or other external factors.
Tracking
Tracking information will be sent once your order has shipped.
Delays
Because our products are handmade and may ship internationally, occasional delays may occur. We will notify you if delays are significant.
Lost or Stolen Packages
We are not responsible for packages marked as delivered but lost or stolen afterward. We will assist with tracking when possible.
Incorrect Address
Customers are responsible for providing accurate shipping information. Additional fees may apply for reshipment if an incorrect address is provided.
Damaged Shipments
Please report damaged shipments within 5 days of delivery and include photos. Contact: info@saffron-silk.com
PRIVACY POLICY
Effective Date: 04/05/2026
Information We Collect
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and payment details
- Device and browsing data
How We Use Information
- Process and fulfill orders
- Provide customer support
- Improve our website and services
- Prevent fraud
- Send updates or marketing communications, if you have opted in
Sharing Information
We may share your information with payment processors, shipping carriers, and service providers necessary to operate our business. We do not sell your personal information.
Cookies
We use cookies to improve site performance, understand user behavior, and enhance your experience. You can manage cookie preferences through your browser settings.
Your Rights
- Access to your personal data
- Correction of your personal data
- Deletion of your personal data
- Opt-out of certain uses of your data
- To make a request, please contact:info@saffron-silk.com
Security
We implement reasonable safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
TERMS OF SERVICE
Effective Date: 04/05/2026
Use of Website
By using this website, you agree to use it lawfully and not to misuse, disrupt, or interfere with its operation.
Product Representation
- Colors, textures, patterns, and sizes may vary slightly
- Minor imperfections are part of the craftsmanship
- Colors may appear differently depending on screen settings and lighting
Pricing & Orders
- We reserve the right to update pricing at any time
- We may cancel orders due to pricing errors, inaccuracies, or suspected fraud
- We may limit quantities available for purchase
Shipping & Returns
Your purchase is subject to our Shipping Policy and Refund, Returns & Cancellation Policy.
Intellectual Property
All content on this website, including text, images, graphics, logos, and branding, is owned by Saffron & Silk and may not be used, copied, or reproduced without prior written permission.
Limitation of Liability
- Indirect or incidental damages
- Loss of profits
- Consequential damages arising from the use of our products or website
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
Disclaimer
All products and services are provided “as is” and “as available” without warranties of any kind, except as required by law.
Governing Law
These Terms are governed by the laws of the State of California.
Changes to These Terms
We may update these Terms of Service at any time. Changes will be posted on this page with the updated effective date.